Frequently asked questions
How does the Pilot Program work?
Our 100% Promise Guarantee
We want everyone to benefit from a more efficient operation and know that it takes a few authentic tests to see the difference clevtech can make for your customer's pick up process and experience.
With our risk-free pilot program and return policy, you can try any of clevtech solution in the comfort of your own business--pressure free.
If you used another pick-up solution or process every day for the past few months or years, your team and customers would need just a little time to adjust but will be happy they did. We offer a 45 day pilot program on all clevtech solutions so you can take note of how your pick up process becomes more efficient, and grows your business along the way.
No hidden fees. After successfully completing our Pilot Program, your account will receive the $200 Pilot Program cost back as a credit. Offer is available in a few select cities with more to come.
* not all customers are approved for the Pilot Program*
The Woodlands, TX
Sugar Land, TX
League City, TX
Hang tight; your city may just be added next for our pilot program.
What locker sizes are available?
How to Remove Orders With The Freshness Alert Status?
You have two options:
Visit List View on BOX STATUS Screen, press pin, and use that pin to unlock box or
Enter master code shown on the Admin Dashboard. Once order has been physically removed, be sure to 'remove' orders on App to update BOX STATUS.
DO NOT SHARE YOUR MASTER CODE
How to handle large orders?
The Yummy Box:
If your customer order doesn't fit in a single compartment, you can select multiple compartments on the Order Status Screen, then select MAKE ORDER. After those steps are complete, please follow proceeding steps to send customer pickup notification. At the time of pickup, customers will receive instructions on how to pick up their order on the touchscreen once they click Pick up & enter their access code.
The Happy Box:
If your member package doesn't fit in a single compartment, you can select multiple compartments on the Order Status Screen, then select MAKE ORDER. After those steps are complete, please follow proceeding steps to send customer pickup notification. At the time of pickup, customers will receive instructions on how to pick up their package on the touchscreen once they click Pick up & enter their access code.
If an order is too big for The Happy Box, select 'Oversize/Overflow' on the Box Status Screen. Then, follow proceeding steps to send the member a pickup notification. Your location may have decided to place oversized packages in a secure closet until member arrives for pickup. At the time of pickup, members will receive instructions via text on where to pick up their package.
How to handle canceled orders by customers or no-shows?
Select Box belonging to removed order on Order Status Screen and push REMOVE. Customer will receive SMS notification that their order has been removed from The Yummy Box. Your team can store their order in a secondary pickup location. Admin must contact FoodGarage, LLC via [email protected] to refund all orders paid via our POS system. The Clever Box Company programming team is coding their hearts out to create an Admin Dashboard for a number of tools including customer refunds.
What should I do if my customer can't get into their Box?
The Yummy Box:
Enter the Master Code to open and reset unaccessible orders stored in boxes. Previously entered the code by food runner or office staff will be cleared for future orders. Be sure to REMOVE order on the App by going to 'List View,' select box, and then click remove.
The Happy Box:
Enter the Master Code to open and reset unaccessible packages stored in boxes. Previously entered the code by staff will be cleared for future orders. Be sure to REMOVE order on the App by going to 'List View,' select box, and then click remove.
How long should customer order stay in The Yummy Box or Happy Box?
The Yummy Box:
Customer order will be available for pickup at The Yummy Box for 20 minutes after they receive their pickup notification. After 20 minutes, A "Freshness Alert" is indicated on the Box Status screen. Food Runner can remove order for pickup by touching the box with the orange number on the Yummy Box Touchscreen and pushing removed. Customer will receive an SMS notification notifying them that their order was removed.
Once the restaurant views the Freshness Alert, they are free not to remove or cancel a customer's pick up. However, once the order timer exceeds 20 minutes FoodGarage, LLC warns you that food quality may lessen even more and doesn't recommend you to serve or sell it.
The Happy Box:
Members packages will be available for pickup at The Happy Box for 72 hours after they receive their pickup notification. After 72 hours, A "Freshness Alert" is indicated on the Box Status screen. The administrator can remove package for pickup by touching the box with the orange number on the Happy Box Order Status Screen and pushing removed. Customer will receive an SMS notification notifying them that their order was removed.
Once the collaborative space views the 3 Day Alert, they are free not to remove or cancel a member's pick up. However, once the package timer exceeds 72 hours FoodGarage, LLC warns you that this may lessen the efficiency of your operations in handling incoming packages.
How long before replacing batteries in electronic lock is required?
Battery Life of each individual smart lock is found on your Admin Dashboard under maintenance.
How many compartments come with a single Yummy Box, Stash Box, or Happy Box?
The number of compartments per column may vary. See attached photo to pick your custom stacks.
How long does it take to manufacture a custom order?
From order placement to shippable product it takes 30 days :). Contact us at [email protected] to start your odrer today.
How to replace a bad battery? KitLock 1000 or KL1050 - Low Battery Alert & Battery Failure Override
How do I recover lost Master Code?
Simply visit your Admin Dashboard at admin.cleverboxcompany.com. Once logged in you will see your Master Code under your manager's profile. Please do not share your codes.
How to Reset The Master Code if Lost or Forgotten?
*Contact FoodGarage, LLC for further assistance. [email protected]
As a user, can I opt out of The Yummy Box, The Stash Box, and The Happy Box service and have my order delivered to my door?
This depends on the restaurant or co-working space you ordered from or have your order delivered to, so you will need to inquire with the restaurant owner/operator, manager, or co-working admin.
As a user, what should I do if I can’t get into The Yummy Box, The Stash Box or The Happy Box?
If you have trouble accessing The Yummy Box, The Stash Box or The Happy Box please seek assistance from a restaurant operator or the manager of the establishment. If that still doesn't help, please selcect SUPPORT at the kiosk touchscreen or email us at [email protected]
As a user, can someone else pick up my order for me?
Yes. Your access code was text to your cellphone, and your cellphone number was verified during registration. If you have not used The Yummy Box or The Happy Box before, but you decide to have someone else pick up your very first order, please be aware that they will pick up your order or package in the standard way agreed by the given establishment.
For those who already have a registered, you are free to give someone you trust your Access Code to pick up your order or package for you. However, once the package leaves The Yummy Box or The Happy Box system, we are no longer responsible for it.
As a user, will I be charged anything?
clevtech does not require that restaurant operators or managers of co-working spaces to charge their customers or members a fee for use; however, restaurant operators or managers of co-working spaces may choose to charge their customers for using The Yummy Box, The Happy Box or The Stash Box. Please talk to the restaurant operator or co-working space manager to find out more.
What type of batteries does electronic locks require?
Electronic locks are Powered By GoGreen Alkaline AAA batteries. GoGreen Alkaline AAA batteries are an ideal eco-friendly choice for all your high-drain electronic devices. Batteries contain no lead, cadmium or mercury, which can contaminate the environment when batteries are improperly disposed of.
How do I schedule my return pickup of any of the solutions?
No worries! To schedule your pickup, please give our Driver a call at +1 702-948-9009 or email us at [email protected] with your order number and updated availability. Emails are always a better option.
Is The Yummy Box Insulated?
Version 3 is not heated, cooled, or ambient controlled. To support our green agenda for keeping restaurant owners' power costs of The Yummy Box below $10 a year and better cater to a wide range of food & beverage temperatures, we substituted heating and cooling controls with insulation.
Each compartment is lined with Cross-linked Polyethylene similar to Maersk shipping containers, pizza bags, and Amazon grocery delivery.
Orders placed inside The Yummy Box will remain fresher than if left on a counter or shelve in ambient temperatures and receive better temperature accommodations than if placed in a hot compartment that has hot and cold food/beverages or vice-versa.
Our data show that the average customers pick up their orders from restaurants within 12 minutes. We adhere to the Food Safety Temperatures. As a general rule, it is recommended foods enter their proper temperature zones within 2 hours (1 hour and 48 minutes above the average pickup time). For cold foods, the food-safe temperature is 40 degrees Fahrenheit and below. For hot foods, the safe temperature is above 140 degrees Fahrenheit. The Yummy Box has maintained the proper temperatures of over 4000 orders, and we have one criticism after a customer arrived 78 minutes after she placed her order.
To accommodate mixed temperates inside of one compartment, we encourage Temperature Isolation. For example, a standard to-go container should be tied in a plastic bag, placed in the back of the compartment, and a cold drink placed in the front.
We've witnessed our partners use newer technology to develop to-go packaging that's better insulated to support off-premises consumption.
Some tech-forward restaurants are using triple-layer packaging to keep food warm or cold and traveling from the restaurant. This triple-layer packaging consists of black to-go containers, foil, and black plastic bags. This type of packaging, along with our insulated boxes, keeps the food warm and fresh.
We are incredibly confident that food items placed inside The Yummy Box can match or beat the temperatures of food items delivered to customers by food delivery services.
After experiencing the success of triple-layer packaging combined with our insulated boxes, we recommend restaurants to adopt to-go containers that not only preserve food at desired temperatures but travel better for takeout and delivery.
How's The Yummy Box better than food deliver?
We can not say that we're better, what we can say is we offer different value to restaurants that may be more profitable for them.
For example, when restaurants serve food in their store, their margins are up to 69% of the total check and reduced to 39% for the same order via a third-party app.
On average, restaurants pay third-party delivery apps 10 to 25% on each order. Also, restaurants lose control over valuable customer data.
The Yummy Box is designed to free restaurant operators from the old model of having to staff takeout counters and help them use technology to improve their digital strategy. Our technology makes takeout a more attractive offer because it's a consistent and convenient experience for time-starved customers.
The Yummy Box also makes it easier for companies like UberEats, DoorDash, and GrubHub to pickup delivery orders from restaurants.
What is the minimum wifi speed?
Normally, if you're at 20 Mbps or above, you can avoid that annoying lag. We recommend 25 Mbps on a private network.
Are there contamination controls on The Yummy Box?
Our systems come equipped with food quality monitoring timers and color indicators to help better manage food quality.
What type of power input is required?
Standard American electrical outlet (15-amp duplex receptacle)
What does the software subscription cover?
Android and iOS system updates, hosting data on servers, online security service, payment service updates and management, analytics, debugging (removing errors from computer software and hardware), electronic lock repair, maintenance and upkeep, customer service, content updates, SMS notification management, SMS compliance, app troubleshooting, payment processing, and hardware maintenance.
What happens if I enter a landline number instead of a cellphone number?
Our technology has a cell phone # verification feature that detects if a number is a landline phone. If it is a landline, we encourage you to contact the customer and let them know that their order is ready for pickup. When they arrive, encourage them to use a cell phone number next time so they can receive a text message precisely when their order is ready.
How do I gain access to The Yummy Box if the customer arrives without a verification code?
Under List View in the app, you can see the PINs associated with a given box. Also, a master code is provided. No matter if the system is offline due to internet connection issues or misplaced verification codes, you will always be able to retrieve an order from the system.
Reducing the number of touches for The Yummy Box:
In October, we went back to the lab to make version 3 reflect our newfound understanding after The Yummy Box passed testing with a global restaurant chain with 4,000 locations. Below is the new pick-up screen we're rolling out in early December. Yes, V3
will make the pick-up process for your customers 60% faster with fewer touches.
Does the doors of your Simplifed Smart Lock open and close automatically?
Having doors that automatically open is something we favor and have communicated to our smart lock partner. Since COVID-19, they've developed new NFC enabled smart locks similar to Apple Pay; the challenge is that it requires the use of smart cards for access,
which doesn't complement The Yummy Box technology or process.
The Yummy Box doors can be quickly closed with a single finger, elbow, or even a hip bump. On Version 3, we removed the soft-close latches to make this happen. The closing of the doors sounds like a refrigerator closing.
Do they have smart locks that require no physical keypad?
Removing locks will require us to redesign our hardware to add wiring and other technological components. This is what makes us different. We like the electronic locks because this gives you offline capabilities if power outages happen or loss of Wi-Fi connection.
The worst thing in the world is to have a customer's order stuck in a box, and you can't get it out. Also, with easily interchangeable parts, we can upgrade The Yummy Box with the latest technology trends and ensure your system is
technician-free for easy upkeep and maintenance.
Is there a way for us to streamline the look of the storage box itself and make it more minimalist with a hidden/flat-planed lock?
The good news is there's a more minimalist new smart lock available with a slim design and a powered latch that automatically unlocks. There is a price increase for the new electronic locks, which is understandable since it unlocks automatically. This would increase the total cost by an estimated $1,000 (lock and instal). Although the results are the same as our current electronic lock, I personally like the chic design and how the latch automatically unlocks.
Stripe Mobile Payments
The Yummy Box application uses Stripe Connect Standard to process your customer’s mobile payments. Stripe charges 2.9% + 30¢ per successful card charge. Regular ACH deposits take 2 business days. Stipe charges $0.25 per payout (deposit). Instant payouts arrive in minutes and cost 1.5% (minimum of $0.50). clevtech charges $0.00 to process payments or payout. When you start processing live payments from your customers with Stripe, you will not receive your first payout until 7–10 days after your first successful payment is received. The first payout usually takes a little longer in order to establish the Stripe account. Subsequent payouts are then processed according to your account’s payout schedule. By default, Stripe automatically creates payouts of your available account balance based on the schedule specified in the Dashboard. The schedule used is dependent on your country and whether your business operates in a higher-risk industry.